Gw99 Privacy Policy — Protecting Your Information
This policy describes how gw99 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to keeping your privacy protected at all times.
Effective Date: 1 January 2026
Information We Collect
When you use the gw99 platform, we collect various types of information to ensure our services operate safely and smoothly. The information collected covers the following categories:
- Account Information: Full name, date of birth, email address, phone number, and encrypted password collected at registration.
- Identity Information: Identity documents such as IC or passport numbers collected during the identity verification process to meet compliance requirements.
- Financial Information: Transaction details in Malaysian Ringgit (MYR), payment methods used such as DuitNow or FPX, and deposit and withdrawal records. We do not store bank account numbers directly — financial data is processed through secure payment processors.
- Device & Browser Information: IP address, device type, operating system, web browser, screen resolution, and access timestamps. This data is used to detect suspicious activity and optimise the user experience.
- Usage Data: Gaming history, bets placed, session duration, pages visited, and interaction patterns within the gw99 platform.
All information is collected lawfully and solely for the purposes stated in this policy.
How Your Information Is Used
Platform Operations & Security
Your information is used to verify your identity during login, process deposits and withdrawals in MYR, detect unauthorised access attempts, and prevent fraud. gw99 also uses data to ensure the platform runs smoothly across all devices, including smartphones.
Legal Compliance
Gw99 is required to retain transaction records and user information to meet anti-money laundering obligations and applicable financial regulatory requirements. This data may also be shared with authorities upon a lawful request from law enforcement agencies.
Service Improvements
Usage data we collect helps us understand how users interact with the platform, identify technical issues, and develop more useful new features. This analysis is conducted in aggregate and does not personally identify any individual user.
Communications & Support
We use your email address and phone number to send transaction notifications, account security alerts, and customer support responses. You can manage these communication preferences through your account settings at any time.
Data Security & Information Sharing
Data Protection Measures
Gw99 uses SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers. Passwords are stored in hashed form and cannot be read by any staff member. Access to users' personal data is granted only to staff who require it to perform their duties, and all access is logged for audit purposes.
Sharing with Third Parties
Gw99 does not sell or rent users' personal information to third parties for marketing purposes. Information may be shared with registered payment processors to handle MYR transactions, technical service providers bound by confidentiality agreements, and relevant authorities upon lawful request. All third parties working with us are required to uphold the same data protection standards.
Your Rights as a User
As a gw99 user in Malaysia, you have the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted through our customer support.
- Right to Rectification: If your information is inaccurate or out of date, you can update it through your account settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your account and personal data, subject to legal obligations that require us to retain certain records for a specified period.
- Right to Object: You may object to the processing of your data for specific purposes, such as marketing communications, by contacting us at [email protected].
Gw99 will process user rights requests within thirty business days. For complex cases, this period may be extended with prior notice to you.
Policy Changes & How to Contact Us
Privacy Policy Updates
Gw99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Any changes will be published on this page along with a new effective date. We encourage you to review this page periodically. Continued use of the platform after changes are posted will be considered acceptance of the updated terms.
Contact Our Privacy Team
- [email protected]
- Response within 1–3 business days
- All enquiries handled in strict confidence